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Email notification settings

items
emails

I'm trying to understand the email notification settings. There are a couple of items that don't work the way I would expect.

Under Administration -> Global -> Notifications Email Item Creator, Email Item Resource, and Email Alerts Enabled don't seem to do anything. The only combination that seems to work is checking one of the Configure Email Alert boxes and checking the corresponding box in the Project Email Alerts dialog for a particular user. For example, if I check "Enable CREATED alerts" in Notifications and check the "Receive alert when item is CREATED" for my user name, I will receive "created" notifications.

Based on what I have seen, if I wanted to notify every Reporter or Assignee every time something happened to their issue, I would have to go into every project, and check the boxes for every user. I know this is not the way it is supposed to work.

Generally, I might want the item Creator or Assignee (Resource) to receive notification when anything happened to their issue. This setting should be available on a global or project level. Is this what Email Item Creator and Email Item Resource (in Global -> notifications) supposed to do?

Thanks.

User75023
· 1
User75023
Replies (3)
helpful
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not helpful

You need to set the email creator and resource to yes and make sure that the Watcher notification is enabled on the same page. That should give you what you are after.


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

I am having the same issue as above. I have Email Creator and resources set to yes and Watcher notification enabled. Im using a gmail account as my main mailbox. Any emails that get sent to the mailbox get converted into tickets fine. But when anything happens to those tickets the email originator does not get an update. SMTP works fine. Not sure what else to try.


blackwinter
· 1
blackwinter
helpful
0
not helpful

Please make sure that the mailbox reply option is set to "Notify"


Mark Wing
· 9108
Mark Wing