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Issue with Exporting and Printing

admin
usage

We have recently upgraded from Gemini 4.0 to 4.2, but users are still having issues with printing anything on the reports page or exporting to PDF. Also the e-mail alerts functionality is not working.

Please can you assist. Many thanks Tasha
User20250
· 1 		User20250
Monday, March 5, 2012, 3:27:11 PM
Replies (22)
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What are the issues with PDF / pring?

As for email alerts, are they enabled (Administration -> Notifications)? Is the scheduler service up and running with no errors in the windows application log (event viewer)?
Mark Wing
· 9108 		Mark Wing
Monday, March 5, 2012, 5:34:46 PM
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Printing has the same effect as exporting to PDF that the images are just replaced by boxes with a red cross in them.

The icons for some types of items have also disappeared. Its not just one type of icon that’s disappeared. The ‘Status’ column now seems to believe it should be an image, when in fact the contents of that column are just text
User20250
· 1 		User20250
Tuesday, March 6, 2012, 10:33:09 AM
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I think this is a premissions issue. Did you unblock the zip file before the upgrade?
Mark Wing
· 9108 		Mark Wing
Tuesday, March 6, 2012, 5:07:12 PM
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How do I do this? I follwed the upgrade manual that you provided us with. Thanks Tasha
User20250
· 1 		User20250
Wednesday, March 7, 2012, 9:15:12 AM
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Right click on the zip and select properties followed by unblock.
Mark Wing
· 9108 		Mark Wing
Wednesday, March 7, 2012, 9:36:09 AM
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What Zip do I select? Many thanks
User20250
· 1 		User20250
Monday, March 19, 2012, 10:13:20 AM
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The Gemini zip file you have downloaded.
Mark Wing
· 9108 		Mark Wing
Monday, March 19, 2012, 10:30:26 AM
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Where would I find this? I have looked within the gemini folder on the server and there is no zip file. Thanks
User20250
· 1 		User20250
Monday, March 19, 2012, 10:39:24 AM
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Is there antyhing else I could try? Thanks Tasha
User20250
· 1 		User20250
Tuesday, March 20, 2012, 11:20:19 AM
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Nothing has changed between the version in regards to print / pdf. Are you running windows authentication?
Mark Wing
· 9108 		Mark Wing
Tuesday, March 20, 2012, 11:22:31 AM
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Yes we are running with windows authentication.
User20250
· 1 		User20250
Tuesday, March 20, 2012, 11:28:08 AM
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Yes we are running with windows authentication.
User20250
· 1 		User20250
Tuesday, March 20, 2012, 11:28:09 AM
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It seems like you have no anonymous access to the images folder. Please make sure that you allow anonymous access to that folder.
Mark Wing
· 9108 		Mark Wing
Tuesday, March 20, 2012, 11:36:54 AM
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Where do i find this folder? Thanks
User20250
· 1 		User20250
Tuesday, March 20, 2012, 11:37:47 AM
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It is in the root of your Gemini site.
Mark Wing
· 9108 		Mark Wing
Tuesday, March 20, 2012, 11:38:18 AM
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Thanks the images are still working but the PDF and printing are still not working. Please can you assist. Many thanks
User20250
· 1 		User20250
Tuesday, March 20, 2012, 12:14:30 PM
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As in the images are not appearing on the print preview, or when printed. In PDF format.
User20250
· 1 		User20250
Tuesday, March 20, 2012, 12:19:38 PM
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Did you change the permissions on the images folder?
Mark Wing
· 9108 		Mark Wing
Tuesday, March 20, 2012, 3:48:33 PM
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I did
User20250
· 1 		User20250
Tuesday, March 20, 2012, 3:49:15 PM
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I suggest you re-do the upgrade and make sure you unblock the Gemini zip before.
Mark Wing
· 9108 		Mark Wing
Tuesday, March 20, 2012, 4:13:39 PM
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I did unblock it when i undertook the upgrade. Many thanks
User20250
· 1 		User20250
Tuesday, March 20, 2012, 4:14:38 PM
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Can you post a screenshot of the issue to support at countersoft dot com?
Mark Wing
· 9108 		Mark Wing
Tuesday, March 20, 2012, 4:16:33 PM