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Editing the "Source"


On occasion, we have a need to edit the "source" on an incident. Usually this is because someone submitted an email to one of us directly and we forward to Gemini; we want to change the "source" (email address) to be theirs so they will receive Converse notifications. Is there a way to do this without having to result to a SQL UPDATE statement?

· 200
Replies (1)
not helpful

Unfortunately, that is only possible via the api or SQL.

Mark Wing
· 9108
Mark Wing