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change the severity after ticket submission

admin
usage

A user would like to change the severity of the ticket after it has been submitted and cannot change this. Is this a workflow issue or a permissions issue?
User35100
· 1 		User35100
Wednesday, February 15, 2012, 12:45:58 PM
Replies (6)
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Can the user edit the item? If so check that the screen (Administration -> Screens under itmes) that the type is usign (Administration -> Type under items) is allowing that user to view the field.
Saar Cohen
· 5000 		Saar Cohen
Wednesday, February 15, 2012, 1:39:23 PM
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User can edit other items but cannot edit severity
User35100
· 1 		User35100
Wednesday, February 15, 2012, 1:40:59 PM
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Severity is checked for that particular screen assigned.
User35100
· 1 		User35100
Wednesday, February 15, 2012, 1:45:17 PM
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Check that the user belong to the groups selected. It might be ticked but the user is not in the group. Can the user edit that item?
Saar Cohen
· 5000 		Saar Cohen
Wednesday, February 15, 2012, 1:48:06 PM
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I have given this group update item progress permissions.
User35100
· 1 		User35100
Wednesday, February 15, 2012, 1:52:57 PM
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Go to the Administration -> Type and edit the type that the item belongs to. Note the edit screen used by that type. Is it the same screen as the one you have chnaged?
Saar Cohen
· 5000 		Saar Cohen
Wednesday, February 15, 2012, 2:00:36 PM