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Converse Not Sending

emails
converse
scheduler

I have Gemini 4.2.1, Converse and the scheduler v 4.2.1.3250.

It is receiving messages fine but not sending out. When I click the button to test the connection, the first (POP) section looks OK but I see the following error after the POP section and then nothing more:

The server rejected the specified sender email address. The server responded: 501 5.5.4 Invalid Address.

This looks like a rejection from our mail server - indicating that the sender's email address is invalid. I don't see where to set the "sender email address." I have changed the system administrator email address to be myself and I am certainly in the email system and the log doesn't say what sender's email address is being attempted.

bbes
· 200
bbes
Replies (10)
helpful
0
not helpful

Did you set the SMTP section of the Converse mailbox? If you did then the from will be the mailbox otherwise it will be taken from the default Administration -> Notifications section.


Mark Wing
· 9108
Mark Wing
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Yes. I entered:

  • our SMTP server
  • Port: 25 (interestingly, it defaulted to blank - maybe should tweak the code for a future release)
  • Authentication Mode: None (our server is "open" to internal IP addresses and our Gemini is running on our internal network)
  • "Use Specified Credentials" (I'm not sure what "Same as Incoming" means)
  • Username and Password are blank
  • SMTP SSL: No
  • SMTP SSL Protocol: Auto
  • SMTP Encoding Type: Default

bbes
· 200
bbes
helpful
0
not helpful

Try using "same as incoming".


Mark Wing
· 9108
Mark Wing
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I switched it and retried. Same error message when I click the "test" link:

The server rejected the specified sender email address. The server responded: 501 5.5.4 Invalid Address.


bbes
· 200
bbes
helpful
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Can you try and allow relay in your SMTP server?


Mark Wing
· 9108
Mark Wing
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Sorry for the delay; we got slammed and I didn't have a chance to respond. I can't make the server an open relay because it routes in-bound email traffic and that would be bad. I tried a different SMTP server (a Linux-based, non-Exchange Server) and I got a similar error: it didn't like the "format" of the from address. Where do I set the sender's email address?


bbes
· 200
bbes
helpful
0
not helpful

Check your mailbox definition and make sure the username is in the form of an email address.


Mark Wing
· 9108
Mark Wing
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I originally had Credentials set for "Same as Incomming" and that was not working. I changed to "Use Specified Credentials" and changed it to my email address and my Exchange password. I still get the same message: "The server rejected the specified sender email address. The server responded: 501 5.5.4 Invalid Address."


bbes
· 200
bbes
helpful
0
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As a quick followup. I enabled relaying on our entire internal subnet (where the Gemini server sits) and I still get the same message.


bbes
· 200
bbes
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ANSWER

I finally figured it out: the "from" address it was using when doing an SMTP send is the "POP Mailbox" entered in the POP3 Mailbox section above. (Because that mailbox name was in the POP section, I didn't realized that it would also be used in the SMTP section.)

It might be a good idea to update the screen or add some documentation about this.


bbes
· 200
bbes