our email notifications are blank this is the error message we receive

Log Name: Application Source: Countersoft Gemini - Email Alerts Date: 09/01/2012 9:53:59 AM Event ID: 0 Task Category: None Level: Error Keywords: Classic User: N/A Computer: SERVERNAME Description: mscorlib - Index and length must refer to a location within the string. Parameter name: length - at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy) at CounterSoft.Gemini.Commons.TemplateMaschine.Template.NextToken() at CounterSoft.Gemini.Commons.TemplateMaschine.Template.ParseTemplate(String templateFile) at CounterSoft.Gemini.Commons.TemplateMaschine.Template.ProcessTemplate(String templateFile, String fileNameForDebugging) at Countersoft.Gemini.Scheduler.EmailAlerts.EmailAlertsProcess.MakeAlertMessage(IssueEN issueSrc, IssueCommentEN lastComment, ArrayList changeLog, CustomFieldDataEN[] customFields, IssueAlertEN alert, IssueWatcherEN recipient, String language, Boolean useMailboxSMTP) Event Xml: 0 2 0 0x80000000000000 8347 Application OXFWWW mscorlib - Index and length must refer to a location within the string. Parameter name: length - at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy) at CounterSoft.Gemini.Commons.TemplateMaschine.Template.NextToken() at CounterSoft.Gemini.Commons.TemplateMaschine.Template.ParseTemplate(String templateFile) at CounterSoft.Gemini.Commons.TemplateMaschine.Template.ProcessTemplate(String templateFile, String fileNameForDebugging) at Countersoft.Gemini.Scheduler.EmailAlerts.EmailAlertsProcess.MakeAlertMessage(IssueEN issueSrc, IssueCommentEN lastComment, ArrayList changeLog, CustomFieldDataEN[] customFields, IssueAlertEN alert, IssueWatcherEN recipient, String language, Boolean useMailboxSMTP)