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Applying a default template.

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Every time I try and apply a default template in Gemini I keep getting an error saying "Oops, error occured. We have notified the Gemini administrator!". I am trying to apply a template that contains some HTML for a table. Is there a way to stop this occuring? Thanks Tasha
User20250
· 1 		User20250
Tuesday, October 18, 2011, 1:52:52 PM
Replies (16)
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Can you please post the error from the Administration -> System log?
Mark Wing
· 9108 		Mark Wing
Tuesday, October 18, 2011, 2:35:52 PM
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Hope this helps:

String or binary data would be truncated. The statement has been terminated. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlDataReader.ConsumeMetaData() at System.Data.SqlClient.SqlDataReader.get_MetaData() at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method) at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method) at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior) at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader() at NHibernate.AdoNet.AbstractBatcher.ExecuteReader(IDbCommand cmd) at NHibernate.Id.IdentityGenerator.InsertSelectDelegate.ExecuteAndExtract(IDbCommand insert, ISessionImplementor session) at NHibernate.Id.Insert.AbstractReturningDelegate.PerformInsert(SqlCommandInfo insertSQL, ISessionImplementor session, IBinder binder)
User20250
· 1 		User20250
Tuesday, October 18, 2011, 2:39:14 PM
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Are you trying to add a comment or create item? Which version of Gemini and SQL are you running?
Mark Wing
· 9108 		Mark Wing
Tuesday, October 18, 2011, 2:42:54 PM
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Trying to add HTML into the description field, within the template.


User20250
· 1 		User20250
Thursday, October 20, 2011, 9:46:50 AM
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Which version of Gemini and SQL are you running?
Mark Wing
· 9108 		Mark Wing
Thursday, October 20, 2011, 9:50:32 AM
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Version 3.7 and SQL 2005. Thanks!
User20250
· 1 		User20250
Thursday, October 20, 2011, 9:55:32 AM
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Can you please check the type of the issuelongdesc column in the gemini_issues table? did you upgrade from SQL 2000?
Mark Wing
· 9108 		Mark Wing
Thursday, October 20, 2011, 9:56:32 AM
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No we didn't upgrade we had 2005 when we first installed gemini. Sorry where would I find the issuelong desc? Thanks
User20250
· 1 		User20250
Thursday, October 20, 2011, 10:00:07 AM
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It is in the Gemini database (gemini_issues table). If you can send us a backup of your database we can look into it.


Mark Wing
· 9108 		Mark Wing
Thursday, October 20, 2011, 10:01:12 AM
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Is there an e-mail address I can send this to? Thanks Tasha
User20250
· 1 		User20250
Tuesday, November 1, 2011, 2:40:03 PM
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Please send to support at countersoft dot com
Mark Wing
· 9108 		Mark Wing
Wednesday, November 2, 2011, 4:33:10 AM
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As the database is too big I am unable to send it via e-mail, or ftp (security issues) And I will have to burn it onto a disc and send it for someone to look at. Is there an address I can send this to? Or is there anything else I can look into before doing this? Thanks Tasha
User20250
· 1 		User20250
Wednesday, November 2, 2011, 2:01:41 PM
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We can do a remote session, send an email to support at countersoft dot com to schedule it.
Mark Wing
· 9108 		Mark Wing
Thursday, November 3, 2011, 2:37:53 AM
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I'm afraid we are unable to do remote sessions. Thanks Tasha
User20250
· 1 		User20250
Thursday, November 3, 2011, 9:56:11 AM
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Can you please check the type of the issuelogdesc column in the gemini_issues table?
Mark Wing
· 9108 		Mark Wing
Thursday, November 3, 2011, 1:53:08 PM
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There is no column called issuelogdesc Have sent and e-mail to you support e-mail with a print screen shot. Thanks Tasha
User20250
· 1 		User20250
Thursday, November 3, 2011, 2:33:07 PM