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Unable to add comments or delete issues since upgrade to v4

install
usage

Since we upgraded to V4.1 we have not been able to add comments to an issue, there is not even a link to do so and when I click delete on an issue the screen will flash but the issue is not actually deleted.

Looking through system log this error seems to be occurring very often Object reference not set to an instance of an object. at CounterSoft.Gemini.Utility.HttpUtility.GetFullGeminiURL() at CounterSoft.Gemini.Business.ApplicationSettings.GetGeminiConfiguration() at CounterSoft.Gemini.Business.ApplicationSettings.get_Config() at CounterSoft.Gemini.Business.Alerts.IssueAlertHandler.IssueResolutionChange(IssueEventArgs args)

Setup is on a IIS through windows XP Pro sp3 using SQL express

User99094
· 1
User99094
Replies (9)
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From which version did you upgrade? do you have asp.net 3.5 sp1 installed?


Saar Cohen
· 5000
Saar Cohen
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Upgraded from 3.7 and I have every possible microsoft update installed including all optional ones. I do not know if it matters but this database is probably 6+ years old.


User99094
· 1
User99094
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It might be that the js files did not copy over. Can you please check if the js directory has any files in it?


Saar Cohen
· 5000
Saar Cohen
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34 JS items in the folder plus a sub folder of tiny_mce that has more JS file and other items.


User99094
· 1
User99094
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Can you send screenshots of the pages where you are experiencing issues (support at countersoft dot com)?


Saar Cohen
· 5000
Saar Cohen
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Sent screen shots in but never heard anything back


User99094
· 1
User99094
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When did you send them? I can't seem to find it, can you re-send?


Saar Cohen
· 5000
Saar Cohen
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original email was sent on the 12 at 4:05pm and I just forwarded it again.


User99094
· 1
User99094
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We have replied to your email now.


Saar Cohen
· 5000
Saar Cohen