Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Active Directory error

install
admin
scheduler

When I enter the AD information and click save I get the following error:

Unexpected row count: 0; expected: 1 at CounterSoft.Gemini.DataProvider.x73a34067f4cd229a.x097cc82acf165ae9(BaseEN x6fcb9c1c812a0558) at CounterSoft.Gemini.Business.ApplicationSettings.UpdateSetting(ApplicationSettingEN aseData) at CounterSoft.Gemini.ActiveDirectorySettings.btnUpdate_Click(Object sender, EventArgs e) at System.Web.UI.WebControls.Button.OnClick(EventArgs e) at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Running 4.1.1 on Server 2008. Scheduler Service is in stalled and has been restarted.
User94653
· 1 		User94653
Friday, September 9, 2011, 3:33:30 PM
Replies (8)
helpful
0
not helpful

Is this an upgrade or a new install?
Mark Wing
· 9108 		Mark Wing
Friday, September 9, 2011, 4:02:58 PM
helpful
0
not helpful

Sorry - Just upgraded from 4.0.1
User94653
· 1 		User94653
Friday, September 9, 2011, 4:05:11 PM
helpful
0
not helpful

Did you run the upgrade 4.1 SQL script?
Mark Wing
· 9108 		Mark Wing
Friday, September 9, 2011, 4:07:06 PM
helpful
0
not helpful

DBA said that he did. Should I have him re-run the script?
User94653
· 1 		User94653
Friday, September 9, 2011, 4:08:55 PM
helpful
0
not helpful

Can you please ask him to run a query on the gemini_applicationsettings tabe?

    select * from gemini_applicationsettings where settingname IN ('SyncWithActiveDirectory', 'ActiveDirectoryConnectionString', 
'ActiveDirectoryUserName', 
'ActiveDirectoryPassword', 
'ActiveDirectoryAddNewUsers')

How many rows does he get back?
Mark Wing
· 9108 		Mark Wing
Friday, September 9, 2011, 4:16:42 PM
helpful
0
not helpful

0 Rows Returned
User94653
· 1 		User94653
Friday, September 9, 2011, 5:42:08 PM
helpful
0
not helpful

That means the upgrade 4.1 script was not run!
Mark Wing
· 9108 		Mark Wing
Friday, September 9, 2011, 5:45:31 PM
helpful
0
not helpful

Re-ran the scripts and error has cleared.
User94653
· 1 		User94653
Friday, September 9, 2011, 6:02:58 PM