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Hi,

Is there any possibility to configure on certain task types automatic due-dates based on the posting date/time and the estimated effort?

What i am interested is in emulating a certain SLA behaviour, one in which some type of items are responded within a certain time frame and then get resolution in a certain time frame as well..

Looking forward to your answers.

Many thanks, Andi
Andi
· 1 		Andi
Tuesday, August 30, 2011, 10:07:12 AM
Replies (5)
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Not out of the box. SLA will be part of the next release, 5.0! You can amend the scheduler source code to do so now.
Mark Wing
· 9108 		Mark Wing
Tuesday, August 30, 2011, 10:27:14 AM
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Thanks a lot for the quick reply.

On the Roadmap version 5.0 shows a release date of December 2010 - is this a miss configuration or is the version already overdue? Can you please give me an idea on when to expect this 5.0 version to be released?

Many thanks, Andi
Andi
· 1 		Andi
Tuesday, August 30, 2011, 10:51:21 AM
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We hope to have 5.0 ready by the start of 2012 (around Feb). I'll update our Gemini to indicate it.
Mark Wing
· 9108 		Mark Wing
Tuesday, August 30, 2011, 10:57:28 AM
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Take it 5.0 is not yet out - is this the July release?
Tony Brennand
· 1 		Tony Brennand
Wednesday, June 13, 2012, 1:44:13 PM
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Yes.
Mark Wing
· 9108 		Mark Wing
Thursday, June 14, 2012, 2:43:18 AM