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Intermittent error when trying to log time

time

My team is having an intermittent (though frequent) issue where they receive the following error when attempting to log time:

"Project Id does not match saved data Id value: X"

If they try a few times, it will eventually go through.

We are on Gemini 4.0.

Ideas?
saubin
· 1 		saubin
Wednesday, May 11, 2011, 4:20:51 PM
Replies (9)
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What is your application pool settings? It seems like it recycles to often.
Mark Wing
· 9108 		Mark Wing
Wednesday, May 11, 2011, 4:24:57 PM
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Worker processes recycle daily at 6am Process shutdown after being idle for 20min Kernel request queue limited to 1000 requests 2 maximum worker processes Pinging enabled for every 30 seconds
saubin
· 1 		saubin
Wednesday, May 11, 2011, 6:41:00 PM
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You have set it to 2 worker processes in which case you have to use state server in order to run Gemini. Did you do that? Otherwise set it to 1 worker.
Mark Wing
· 9108 		Mark Wing
Wednesday, May 11, 2011, 6:43:46 PM
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We are not using the state server. I made that change and will monitor through the rest of the day. Hope this helps! Thanks.
saubin
· 1 		saubin
Wednesday, May 11, 2011, 7:44:35 PM
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Looks like we're still dealing with the issue. A bit more info: afte ri made the change to the number of worker processes, i restarted IIS to make sure it took effect. Also, when I was able to reproduce the issue, i came into an issue and repeatedly tried to add time, only to be faced with that error. I refreshed the page and tried again, and then it succeeded. Not sure that I can say definitively that this is the case each time or not.
saubin
· 1 		saubin
Wednesday, May 11, 2011, 8:36:39 PM
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Which version of IIS are you running?
Mark Wing
· 9108 		Mark Wing
Wednesday, May 11, 2011, 8:50:55 PM
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IIS 6.0 running on Windows Server 2003 R2 SP2
saubin
· 1 		saubin
Wednesday, May 11, 2011, 9:07:34 PM
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Can you please send a screenshot of all your app pool settings to support at countersoft dot com?
Mark Wing
· 9108 		Mark Wing
Wednesday, May 11, 2011, 9:13:14 PM
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Sent
saubin
· 1 		saubin
Wednesday, May 11, 2011, 9:31:39 PM