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Problems with the desktop version of Gemini

usage

HI,

I'm having problems with the desktop version of Gemini. When trying to connect to the database, It fetches the first issue/bug but that's it. It seems to be stuck on Fetching... See attached screenshot.

We do have a web base version of Gemini and it works fine without any problems.

So could you please indicate to me what could be the problems as per the screenshot because we aren't getting any errors.

Version of the Desktop build 4.0.1 Build 3024

Thanks,

[ Desktop result.png ]
Marc-André Parizeau
· 1 		Marc-André Parizeau
Thursday, April 21, 2011, 3:23:06 PM
Replies (5)
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Please check the app.log file: %appdata%\CounterSoft\Gemini\Desktop\app.log for errors. It might be that you are missing an image (type, priority etc...)
Mark Wing
· 9108 		Mark Wing
Thursday, April 21, 2011, 3:43:59 PM
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When connecting on your web app, we use the domain "http://service.umen.ca" So this is what I've entered when clicking on connect. Right now, it's been on Fetching for the past 2 hours. Is there a way to stop this so that I could change my configuration of my connection or something?

Here is what I'm getting in my log file

9393[2011-04-21 10:16:36,237] [ERROR] - DoWork System.Net.WebException: The remote server returned an error: (404) Not Found. at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at CounterSoft.Gemini.Client.Commons.Model.ImageManager.GetImage(String url, Int32 id, List1 images) at CounterSoft.Gemini.Client.Commons.Model.ImageManager..ctor(String url, List1 types, List1 priorities, List1 severities, List1 statuses) at CounterSoft.Gemini.Client.Commons.Model.GeminiModel.FetchMetaData() at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.DoWork(Object sender, DoWorkEventArgs e) [2011-04-21 10:16:37,288] [ERROR] - PopulateGrid System.NullReferenceException: Object reference not set to an instance of an object. at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.PopulateGrid(List1 issues, Int32 projectId) [2011-04-21 10:16:37,288] [ERROR] - RunWorkerCompleted System.NullReferenceException: Object reference not set to an instance of an object. at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.PopulateGrid(List`1 issues, Int32 projectId) at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)9393
Marc-André Parizeau
· 1 		Marc-André Parizeau
Thursday, April 21, 2011, 3:52:09 PM
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Yes, you issue is missing images. Please go to the web application and make sure that the images are displayed in the Administration -> Types, Priorities and Severities.

··· Does that explain why it is still on the fetching status?Marc-André ParizeauThursday, April 21, 2011, 3:57:24 PM
Mark Wing
· 9108 		Mark Wing
Thursday, April 21, 2011, 3:55:54 PM
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I verified the images and some are missing. But when I try to type in the proper path, they still don't show and when I'm trying to delete the existing severity and priority in order to get new ones in with the proper path, the delete function doesn't seem to work. Any clue why?
Marc-André Parizeau
· 1 		Marc-André Parizeau
Wednesday, April 27, 2011, 3:58:23 PM
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You won't be able to delete because you probably have items assigned to these severity or priority. Edit should work, what is the path you are entering?

··· The problem that we have noticed is that the priority major and ALL of the severities are on a GIF image but when you look in the directory, they are PNG. Path: images/nameOfImage.pngMarc-André ParizeauWednesday, April 27, 2011, 4:03:23 PM
··· There's no EDIT for those images. You can only MOVE or DELETE and I have the Admin permissions.Marc-André ParizeauWednesday, April 27, 2011, 4:04:14 PM
··· BTW, I reassigned all issues on MAJOR to another priority thus it indicates that there's no items attached to it and I was still unable to delete the entry...Marc-André ParizeauWednesday, April 27, 2011, 4:10:47 PM
Mark Wing
· 9108 		Mark Wing
Wednesday, April 27, 2011, 4:00:28 PM