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Is there a way to to add comments on a reply email?


We have set up a mailbox to create issues when an an email is sent to support@company.com the problem is there are other people on this email as well. As soon as they "reply-all" we are getting multiples of issues created. Is there a way to specify a ticket number or something in the subject line that will append a comment instead of creating a new issue?

· 1
Replies (1)
not helpful

Unfortunately, no. We have a 3rd party that does that: http://mailboxprocessing.com/

Saar Cohen
· 5000
Saar Cohen