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unable to get "UPDATED" emails to stop sending

emails

A few of our users have complained they constantly get the "UPDATED" emails when they have changed their preferences for that project to only send emails on "COMMENTS"

I have verified only 1 instance of the email manager is running and even set the email manager to stop/start twice per day.

we are currently running:  v3.7.2 Build 2784
zachlee47
· 1 		zachlee47
Tuesday, February 22, 2011, 7:01:24 PM
Replies (7)
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Can you please check and see if the user(s) in question are watching these issues?
Issue watchers will get an alert regardless of the email preferences.
Mark Wing
· 9108 		Mark Wing
Tuesday, February 22, 2011, 7:04:19 PM
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Theres the link!!  Thanks for the help Mark.

select * from gemini_watchissues
where userid = '41'

I cannot find specific "watch" settings.  It appears that by creating a ticket, you automagically begin "watching" that issue.  Is there a way through the GUI or directly in the database I can alter this?
zachlee47
· 1 		zachlee47
Tuesday, February 22, 2011, 7:30:15 PM
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Yes, this is set in the Administration -> Notification page (Email issue creator).
Mark Wing
· 9108 		Mark Wing
Tuesday, February 22, 2011, 7:32:06 PM
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We have similar problem that appeared around version 3.7. We have just upgraded to version 4.0.

In the global administration we have set system to send emails only about 5 different types of activities (deleted, comment, assigned, closed, watcher).

Still the system sends us emails about resolution change, updates etc. We end up having 3 times more mail than we want.

We have not changed personal preferences and actually for eg. resolution change is grayed out because it is set off by the global admin.

We all are issue watchers. This should force all the different types of emails to be sent if they are set off by the admin, right?
Jukkak
· 1 		Jukkak
Friday, March 18, 2011, 5:53:48 AM
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If you are an issue watcher then you will receive an alert for these issues for any changes to them regardless of your preferences. How would you like to configure your alerts?
Mark Wing
· 9108 		Mark Wing
Friday, March 18, 2011, 9:36:46 AM
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[quote user="MarkWing"]If you are an issue watcher then you will receive an alert for these issues for any changes to them regardless of your preferences. How would you like to configure your alerts?
[/quote]

You mean issue watchers will get emails for every issue type even if they are disabled from the notifications by the administrator?

We would like to receive emails only from configured events. Now when issue is for example closed with closing comment we will receive around 3 emails all saying more or less the same thing (comment, closed, updated). Is this possible to configure?
Jukkak
· 1 		Jukkak
Friday, March 18, 2011, 2:16:20 PM
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Seems like you are using the mail plugin. You should consider moving to the scheduler service as it will aggregate alerts per issue and will reduce your alerts big time.
Mark Wing
· 9108 		Mark Wing
Friday, March 18, 2011, 3:10:31 PM