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Mailbox Processor not deleting email after popping them

emails

The mailbox processor is set to "YES" for delete message. When I click on the "test" icon next to my processor, it works as expected. Deletes the message and creates issues

However, letting the scheduler service work, it pops and creates issue fine but it is not deleting them, causing multiple (many many) issues being created for the same email.

My settings:

Using Scheduler and Website v3.7.0 Using Windows Authentication for both. Enable anonymous access is disabled Scheduler config file's password is blank Scheduler windows service is using a specific "log on" account Recently set the MailBox Debug mode to YES Recently set the SMTP configuration debug mode to YES

Looking at the event viewer, there is a lot more logging, however no errors. I've restarted the service after each change, but no luck. Also, I cannot find the debug file at the root of the C dirve on the machine runnning the scheduler.

Any ideas?

Diego

dcadenas
· 1
dcadenas
Replies (4)
helpful
0
not helpful

Can you please check the registry on the machine that the scheduelr is installled?

Look for a key under HKEY LOCAL MACHINE\Software\CounterSoft\POPService

Is it there?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

nope. I don'even see "CounterSofit" in there


dcadenas
· 1
dcadenas
helpful
0
not helpful

This might be the issue. Please right click on the Software key and make sure that the scheduler's service user has permissions to create and amend keys.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

You nailed it. Thanks a lot!

Diego


dcadenas
· 1
dcadenas