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Email Alerts not working

emails

Hello!

I have read through some of the email alert threads and I cannot find the problem. I hope you can assist. We use version 3.5.4 (build 2435) and use the internal mail plugin.

In the administration we have enabled alerts for:
CREATED, DELETED, ASSIGNED, CLOSED, STATUS and WATCHER
also set to YES are: Email alerts enabled and Email issue resource.

In my profile I have set to YES
Email me my changes, Receive email alerts

For the current test we have all alerts enabled for the project in the email alert settings of all users.

Now when I change a resource from person A to person B I expected to have that person getting an email confirmation. But there is none. In addition with the "ASSIGNED"  email alert flag checked I expected to have an email whenever an resource changes in a ticket.

No errors in the gemini log.

Other emails (closed, status updates etc) are being sent.

DMXOPS
· 1 		DMXOPS
Tuesday, November 9, 2010, 10:20:41 AM
Replies (5)
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Can you please enable all alerts globally (Administration -> Notifications page)? It might a bug with the mail plugin.

Any reason why you are not using the scheduler service?
Mark Wing
· 9108 		Mark Wing
Tuesday, November 9, 2010, 11:43:56 AM
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Hi!

Thanks for your prompt feedback. The scheduler is not an option at the moment unfortunately. Maybe we can switch to it in the future.

By enabling all alerts you mean the UPDATED; COMMENT, RESOLUTION and RESOLVED alerts?

I have enabled all except "COMMENT" as I have seen there is some bug existing for our version that sends out emails for comments that belongs to hidden issues.

I will try to test the behavior shortly. 


DMXOPS
· 1 		DMXOPS
Tuesday, November 9, 2010, 12:30:26 PM
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Yes, no need for comment alerts. Let us know how you get on.
Mark Wing
· 9108 		Mark Wing
Tuesday, November 9, 2010, 12:35:25 PM
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Hello!

Yes, now the email "assigned to" was sent. But now I also get emails if any resource was assigned to the issue even with the "alert setting" Receive alert when resource ASSIGNED to issue is not checked.

To ensure that an email gets sent out when an issue is assigned to myself but not to others, what settings do have to be?

The change in the "global" notification policy has caused now more email traffic even the other users have not changed their email alert settings.
DMXOPS
· 1 		DMXOPS
Tuesday, November 9, 2010, 3:16:37 PM
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Seems like you are being affected by the bug in the mail plugin. Suggest you use the scheduler service instead or upgrade to 3.7.
Mark Wing
· 9108 		Mark Wing
Tuesday, November 9, 2010, 3:44:52 PM