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Gemini Scheduler 3.5.3 Question

emails

Hello,

The Gemini Scheduler seems to delete emails before they are converted into Gemini issues. As a result, if an application error occurs on the server before all the email information (returned as a List<IssueEN> by CheckEmails) has been processed, the emails not yet converted into issues are lost. We have experienced this problem in the past so I was wondering if you can provide a solution that would not require me to modify the source code myself.

Your help will be greatly appreciated. Thanks.

 

ksteel
· 1
ksteel
Replies (2)
helpful
0
not helpful

The only solution we can provide now is to set the mailbox processor to not delete the messages.
We will look to fix this for the next release: http://gemini.countersoft.com/Default.aspx?p=7&i=3263


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Thanks. We'll wait for the next release then.

In case it helps, the way the scheduler currently works, setting the mailbox processor to not delete the messages will prevent the email from being lost, but it will not create an issue out of it if it has already been marked as processed before the error occurred.

Thank you.

 


ksteel
· 1
ksteel