HTML notifications and plain-text spamming.

web-app

Hello,

I have an issue with gemini. When task is completed, and in the mean time some fields on this task where changed, I'm receiving one html e-mail with all notifications together (I'm assigned to this task), but user who set this task is receiving a lot of single e-mails in plain text.

Is possible to change that and how?

Best Regards.

Elvo · 1
Tuesday, January 11, 2011, 7:36:09 AM

Replies (7)

What is the mail engine setup (Administration -> Noitifications)?
Looks like you are using the mail plugin, can you please confirm?

Mark Wing · 9108
Tuesday, January 11, 2011, 9:51:37 AM

I'm using Scheduler Service all the time.

Elvo · 1
Tuesday, January 11, 2011, 9:54:40 AM

Was the issue created using the mailbox processor? Is the user a Gemini user?

Mark Wing · 9108
Tuesday, January 11, 2011, 10:05:24 AM

Yes, we are using win auth on gemini - user is sending email on special mailbox, and gemini is creating an issue by downloading this e-mail based on user e-mail.

Elvo · 1
Tuesday, January 11, 2011, 10:20:08 AM

ANSWER

Seems like an issue with the scheduler service. Can you please confirm that you have "Reply" set to "notify" in the mailbox setup?

To workaround, set it to "Acknowledge".

Also, are there any errors from the scheduler service in windows event viewer (application log)?

Mark Wing · 9108
Tuesday, January 11, 2011, 10:33:07 AM

Are the email duplicates?

Mark Wing · 9108
Tuesday, January 11, 2011, 10:42:39 AM

I set it up to "none", and it's working fine now.

Elvo · 1
Tuesday, January 11, 2011, 10:56:57 AM

Gemini Community Support Site

HTML notifications and plain-text spamming.