Gemini Community Support Site

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Reopening an item


Nowhere in the documentation can I find out how to reopen an issue... when viewing a closed issue, there is no option at the bottom left for reopening, and I am unable to change the issue status when editing the issue - the control is disabled. How do I reopen issues?

· 1
Replies (1)
not helpful

Make sure that your user group is allowed to move from the status "Closed" in your project's worlflow.
Go to the Administration -> Issue Workflow page, edit your workflow and edit the "Closed" status. Make sure you have transitions set and that your user group is selected as well.

Saar Cohen
· 5000
Saar Cohen