Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Detailed Description default text

web-app

Hi

Is there any way of setting default text for the Detailed Description field (when creating a new issue). Is it possible to do it on a project-by-project basis?

Thanks
Hamish
Hamish
· 1 		Hamish
Thursday, October 21, 2010, 3:15:25 AM
Replies (3)
helpful
0
not helpful

Unfortunately, this is not possible. Any reason why would you like to do so?
Mark Wing
· 9108 		Mark Wing
Thursday, October 21, 2010, 10:11:12 AM
helpful
0
not helpful

Hi Mark

It would be nice to be able to specify some boilerplate text for the description - to prompt the users to enter the required information. For example, for software products you might have:

Describe the problem:

Describe the steps you performed:

Describe what you expected to happen:

It is mainly for information that you want to capture, but don't necessarily want to have in separate fields. I have seen this functionality in other support request systems (for example, Remedy).

Thanks
Hamish
Hamish
· 1 		Hamish
Friday, October 22, 2010, 12:54:15 AM
helpful
0
not helpful

Feel free to add it to our list: http://gemini.countersoft.com/default.aspx?GEM
Mark Wing
· 9108 		Mark Wing
Friday, October 22, 2010, 10:25:10 AM