Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Private Issue

web-app

In version 3.6, what is meant by the term "Private Issue" and how can I (in the Gemini Administrator group) remove the padlock icon from an issue (created by another Gemini Administrator and assigned to themselves) in the Issues Grid? The visibility of all fields in all Field Visibility schemes is set to "Everyone (Authenticated)".

 I can find no reference to "Private Issue" in any of the Gemini guides.

stewartm
· 1 		stewartm
Monday, January 18, 2010, 10:52:56 AM
Replies (8)
helpful
0
not helpful

a private issue is an issue with restricted visiblity. Check the issue visibility (view the issue).
Mark Wing
· 9108 		Mark Wing
Monday, January 18, 2010, 11:29:03 AM
helpful
0
not helpful

This issue's visibility is set to 'Everone (authenticated)' as are all the other issues of the same type, yet only this one has the padlock! How restricted does the visibility have to be for the issue to become marked as 'Private'?
stewartm
· 1 		stewartm
Monday, January 18, 2010, 11:52:41 AM
helpful
0
not helpful

That is enough, if you check your other issues the visibility is probably set to Eveyone
Note no (Authenticated).
Mark Wing
· 9108 		Mark Wing
Monday, January 18, 2010, 12:36:12 PM
helpful
0
not helpful

You're right that only the problem issue has Visibility set to Everyone (Authenticated) so I've set all fields in all Field Visibility Schemes back to Everyone. However, when I try to change the problem issue's Visibility field value to Everyone, it refuses to do so, even though I'm in the Gemini Administrators global group and the relevant Security Scheme has this global group able to 'perform any operation against this issue'. What am I doing wrong? Do I have to delete the offending issue and create it again?
stewartm
· 1 		stewartm
Monday, January 18, 2010, 1:38:08 PM
helpful
0
not helpful

Can you explain "refuses to do so" when trying to change the visiblity?
Is it that you can't see the field when editing?
Mark Wing
· 9108 		Mark Wing
Monday, January 18, 2010, 1:52:41 PM
helpful
0
not helpful

I open the issue, click 'Edit', select 'Everyone' from the dropdown list of the Visibility field, then click the 'Update' button. The result is that the Visibility field is still set to 'Everyone (Authenticated)'.
stewartm
· 1 		stewartm
Monday, January 18, 2010, 2:10:24 PM
helpful
0
not helpful

Ok, this is a BUG: http://gemini.countersoft.com/Default.aspx?p=2&i=3543
The only workaround is to set it via the database.
Mark Wing
· 9108 		Mark Wing
Monday, January 18, 2010, 2:41:31 PM
helpful
0
not helpful

Thanks. I've fixed it by changing the value in the database table 'isssues', field ' visibility', from 3 to 1.
stewartm
· 1 		stewartm
Wednesday, January 20, 2010, 12:32:23 PM