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Email overload

web-app

Hi,

If you do a quick inline edit (and maybe a normal edit i have not tested) and change a few things, eg. Status, assigned and assigned to. The person will get 3 emails all at the same time. Can this not be chunked into one email?

I want the user to know that things have changed but maybe put a delay of 30 seconds on the email send and if its the same task and same user don’t send another email?

It is a bit over the top at the moment or am I missing something.

James
james123
· 1 		james123
Monday, February 8, 2010, 1:56:49 PM
Replies (3)
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James, seems like you are using the mail plugin to send alerts.

Please consider using the scheduler service (Administration -> Notifications). This will batch alerts thus reducing the "email overloading". See the scheduler guide: http://www.countersoft.com/downloads/v36/docs/GeminiSchedulerGuide.pdf
Saar Cohen
· 5000 		Saar Cohen
Monday, February 8, 2010, 1:59:55 PM
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ok, i had a quick read of the doc but does it just batch send all the emails or does it in my exmaple of changeing three things on the ticket in 30 seconds only send one email?
james123
· 1 		james123
Monday, February 8, 2010, 4:43:05 PM
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Yes, it does exactly what you are after. Every X minutes (configured via Administration -> SMTP) it will rollup changes to an issue into 1 email.
Saar Cohen
· 5000 		Saar Cohen
Monday, February 8, 2010, 5:45:56 PM