500 Internal Server Error occurs any time I attempt to create an entry with the API
If I try to create any kind of entry--a ticket, a user, a user group, whatever--using the API, I invariably get a 500 Internal Server Error. I'm using Windows Authentication on an account with deity level privileges, so it's not a lack of authorization.
That said, if I attempt to merely get or edit data already in the system, I'm fine. What am I doing wrong?
photosinensis
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Thursday, February 18, 2010, 8:50:18 PM |
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Please make sure that the ASHX file handler in IIS for the gemini site is set to accept all verbs. See: http://www.countersoft.com/downloads/v36/docs/GeminiManagementGuide.pdf (page 68). If that still doesn't help please try and give full access to the API directory via windows file explorer. |
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I have followed those suggestions. I still get a 500 error. Could it be something else? |
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My bad, actually it seems like data issue. Can you please check the Gemini error log? Which version of Gemini? |
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It's 3.5.4 (Build 2435). No error was logged, it appears. |
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3.5.4 will not log it. 3.6 will. What is your code? is it in .NET? If so try our sample app to create issues: http://www.countersoft.com/downloads/v354/CounterSoftGeminiAPISamplesv354.zip |
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Okay, courtesy of the sample code I found that I was missing fields. |
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