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500 Internal Server Error occurs any time I attempt to create an entry with the API

web-app

If I try to create any kind of entry--a ticket, a user, a user group, whatever--using the API, I invariably get a 500 Internal Server Error.  I'm using Windows Authentication on an account with deity level privileges, so it's not a lack of authorization. 

That said, if I attempt to merely get or edit data already in the system, I'm fine.  What am I doing wrong?

photosinensis
· 1
photosinensis
Replies (6)
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Please make sure that the ASHX file handler in IIS for the gemini site is set to accept all verbs.

See: http://www.countersoft.com/downloads/v36/docs/GeminiManagementGuide.pdf (page 68).

If that still doesn't help please try and give full access to the API directory via windows file explorer.


Saar Cohen
· 5000
Saar Cohen
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I have followed those suggestions.  I still get a 500 error.  Could it be something else?


photosinensis
· 1
photosinensis
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My bad, actually it seems like data issue. Can you please check the Gemini error log?

Which version of Gemini?


Saar Cohen
· 5000
Saar Cohen
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It's 3.5.4 (Build 2435).  No error was logged, it appears.


photosinensis
· 1
photosinensis
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3.5.4 will not log it. 3.6 will.

What is your code? is it in .NET? If so try our sample app to create issues: http://www.countersoft.com/downloads/v354/CounterSoftGeminiAPISamplesv354.zip


Saar Cohen
· 5000
Saar Cohen
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Okay, courtesy of the sample code I found that I was missing fields.

Thanks!


photosinensis
· 1
photosinensis