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users being logged out

web-app

Hello, Our users are being logged out after a short period of time (seems to be about 20 minutes)

We edited the web.config and set the forms timeout to a larger figure (120 =2 hrs), but this hasn't worked.

Is there a configuration setting for this, or do I need to change an asp.net setting such as session timeout?

cathal
· 1
cathal
Replies (3)
helpful
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not helpful

Please check your application pool settings. It might be recycling too often.

Which version of Gemini are you running?


Saar Cohen
· 5000
Saar Cohen
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not helpful

We're running 3.6.2, but have had this problem on all versions (we've been using it for 4-5 years).

The application pool settings are the defaults.


cathal
· 1
cathal
helpful
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not helpful

Are these the defaults as per IIS or Gemini's spec?

Can you please test this on our site: http://gemini.countersoft.com?


Saar Cohen
· 5000
Saar Cohen