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Auto Genration of tickets

web-app

Can a customer send a ticket request for a bug issues via email. The customer would get an auto response and the email generates a gemini ticket which is emailed to the client and the support person.

Thanks
AllieGentry
· 1 		AllieGentry
Monday, November 16, 2009, 4:12:42 AM
Replies (1)
helpful
0
not helpful

Yes, the mailbox processor can create issues via emails. With 3.6 it will also notify the client.
Mark Wing
· 9108 		Mark Wing
Monday, November 16, 2009, 9:51:44 AM