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Issue Status and Resolution Won't Change?

web-app

Hello,

We added several custom issue statuses and resolutions to Gemini. During ticket creation we can select our custom values but when you go to edit the ticket the Status and Resolution fields are greyed out and we can't change the values.

Is this by design or is there something I missed? Thanks.
pvangundy
· 1 		pvangundy
Thursday, December 3, 2009, 3:52:35 PM
Replies (5)
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Please make sure that you have the "update issue progress" permission in the security scheme for the project.
Mark Wing
· 9108 		Mark Wing
Thursday, December 3, 2009, 4:37:49 PM
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I verified that we do have the proper "update issue progress" permissions in the security scheme.

What else can we check?
pvangundy
· 1 		pvangundy
Thursday, December 3, 2009, 4:45:09 PM
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Are you sure that it is set for the correct group?

Is it disabled on the edit issue page or view issue?
Mark Wing
· 9108 		Mark Wing
Thursday, December 3, 2009, 4:51:47 PM
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I am sure the correct groups have been selected.

It is disabled on both the edit issue and view issue pages.
pvangundy
· 1 		pvangundy
Thursday, December 3, 2009, 4:53:44 PM
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Please send an email to support at countersoft dot com and we will remote in to solve the issue.
Mark Wing
· 9108 		Mark Wing
Thursday, December 3, 2009, 4:56:55 PM