Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Emailing a requestor from Gemini 2.2.6

web-app

I'm new to Gemini, I'm trying to support an older version (2.2.6), while trying to decide weather to upgrade or not.  The client would like to have an email sent to the person that request services from Gemini when a ticket is created.

1.) Does Gemini 2.2.6 do what I need and how.

2.) If not is there a version update or upgrade that needs to happen?

Duane

 

Duanespenc
· 1
Duanespenc
Replies (3)
helpful
0
not helpful

Yes, you need to set "Auto alert for issue creator" on the Administration -> Notifications screen. This will send alerts to the person that has created the issue.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Thank you for the feedback.  I need to further explain.  For example I am the creator in Gemini and someone calls in and I create a ticket.  Can I automate that the person that called me gets an email from Gemini 2.2.6, that their issue has been logged?

 

Duane


Duanespenc
· 1
Duanespenc
helpful
0
not helpful

Ok, it depends if the creator (the caller) is a user in Gemini or not.

If they are a user you can either set them as the issue creaor (using 3.5.x) or set the as resource for the issue. Another option is to add the user as watcher manually after creating the issue.

If the user is not in Gemini then you will have to somehow (custom field) capture the user's email in the issue and amend the scheduler (source code) to send the alert(s).


Saar Cohen
· 5000
Saar Cohen