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Email Alerts error

web-app

I am getting this error from the email alerts link on the project pages. The server is running windows 2003 x64.

Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

Stack Trace:

[AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.]
   CounterSoft.Gemini.Web.Project.Windows.ProjectAlerts.DisplaySettings(Int32 iUserID) +0
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +25
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +42
   System.Web.UI.Control.OnLoad(EventArgs e) +132
   System.Web.UI.Control.LoadRecursive() +66
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2428

From the server logs:

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date:  8/18/2009
Time:  10:18:06 AM
User:  N/A
Computer: APPDEV-64
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 8/18/2009 10:18:06 AM
Event time (UTC): 8/18/2009 2:18:06 PM
Event ID: 8b0e993a7f0d48c6bde7cd33c83508bf
Event sequence: 86
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: /LM/w3svc/2/Root-1-128950786006979176
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\Web\gemini.dgs.virginia.gov\Gemini Web Application\
    Machine name: APPDEV-64
 
Process information:
    Process ID: 2096
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: AccessViolationException
    Exception message: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
 
Request information:
    Request URL: https://gemini.dgs.virginia.gov:443/Project/Windows/Alerts.aspx?projid=10&rwndrnd=0.37013710999328364
    Request path: /Project/Windows/Alerts.aspx
    User host address: 10.174.156.144
    User: dgs\jreinford
    Is authenticated: True
    Authentication Type: Forms
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 6
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at CounterSoft.Gemini.Web.Project.Windows.ProjectAlerts.DisplaySettings(Int32 iUserID)
   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 

dgsiss
· 1
dgsiss
Replies (4)
helpful
0
not helpful

Please see: http://community.countersoft.com/forums/thread/11826.aspx


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

Are you saying that I need to run IIS in 32 bit mode? That is not an answer I want to hear and it is not stated in your installation requirements.


dgsiss
· 1
dgsiss
helpful
0
not helpful

We are giving possible workarounds as this issue is to do with a 3rd party control that did not have this documented at the time of release.

However, we are working on a patch to fix this and hope to release it next week: http://gemini.countersoft.com/Default.aspx?p=2&i=3020


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

OK, I'll look for that when it comes out. Thanks for the info.


dgsiss
· 1
dgsiss