Do you see any errors in the Gemini System Log?

3.0.4 is a fairly old Gemini version. Can you give us access to your Gemini install to recreate the issue?

have a few actually. they do seem related:

Error testing connectivity/authentication to client http://localhost/gemini/webservices.


CounterSoft.Gemini.Commons - The server rejected the given recipient. The server responded: 550 5.7.1 Unable to relay for avihu.s@eteachergroup.com. -    at CounterSoft.Gemini.Commons.Emailer.SendEmail(GeminiConfigurationEN config, EmailAlert alertMessage, IssueWatcherEN recipient)
   at CounterSoft.Gemini.Scheduler.EmailAlertsProcess.ProcessIssueAlerts()


CounterSoft.Gemini.Commons - Socket connection has timed out. InnerException message follows: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond -    at CounterSoft.Gemini.Commons.Emailer.SendEmail(GeminiConfigurationEN config, EmailAlert alertMessage, IssueWatcherEN recipient)
   at CounterSoft.Gemini.Scheduler.EmailAlertsProcess.ProcessIssueAlerts()


what do you say?

These errors are not related to the issue on hand.

Can you give us access to your Gemini? If feasible, please email login details to support at countersoft dot com. Please mention this forum thread in your email.

I can't, we use it internally only.
tell me what to do, I'll do it.
if you want direct contact to me, I'm almost always available at google talk: lutraman@gmail.com and on msn messenger with the same account.
If you want, It might be possible to give you remote desktop access.

Please email support at countersoft dot com to set up a goto (www.gotomeeting.com) meeting. This will enable us to see your Gemini in action and possibly identify what the issue is.