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Adding trailing message to the reply of an issue

web-app

Hi,

   Just imagine that when a customer/client sends an email to the support email-id of a comany, the Scheduler Service will fecth the email & creates an issue in the Gemini.

Now,

If I'm replying to that issue (via 'Email this' option), then the client wont be getting a trailing message of what he'd send previously. Instead he'll be getting a mail having contents

"You have been sent this email by [responsible-admin-name].
 http://localhost/Gemini/Default.aspx?p=3&i=36", along with newly added contents (added by [responsible-admin-name]).

a) Instead of this, is there any way to include the message that had been send by the customer/client, as a trailing message to his reply.

Hoping, I didnt confused much.
Is such a feature available? If so from where can I activate such a feature? Or else, do I've to add manually via codes?

Thanks for paying attention to the post.
Im looking forward for the reply.

Thanks.
abhilashca
· 1 		abhilashca
Monday, April 27, 2009, 12:49:45 PM
Replies (2)
helpful
0
not helpful

This is not possible at the moment. Commercial license holders can download the scheduler source code and amend it to their needs.

However, we are looking into adding this for future release, later this year.
Mark Wing
· 9108 		Mark Wing
Monday, April 27, 2009, 3:27:59 PM
helpful
0
not helpful

Thanks Mark,

I'd already purchased the license.
Just wanted to confirm whether there is any inbult feature for that.
Anyway, I've started working on the code.

Thanks for the help.
abhilashca
· 1 		abhilashca
Thursday, April 30, 2009, 8:02:54 AM