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Notifications to the "Reported By" user

web-app

Is there something special that I need to do so that this user receives notifications for the ticket?  The Assigned Resource user received their notices happily, but the Reported By user doesn't seem to.
gemini-user
· 1 		gemini-user
Friday, April 17, 2009, 2:00:50 PM
Replies (3)
helpful
0
not helpful

Did you set the automatic alert for issue creator to yes (admin -> notifications)?
Mark Wing
· 9108 		Mark Wing
Friday, April 17, 2009, 2:05:19 PM
helpful
0
not helpful

Currently set to No, I thought this was related to the person that creates the ticket?
For us, the "Reported By" user is not necessarily the person that created the ticket, they are the person that has reported the issue.

Which person should the notice go to?  Creator or Reported By?
gemini-user
· 1 		gemini-user
Friday, April 17, 2009, 2:08:03 PM
helpful
0
not helpful

This option will send alerts to the "Reported By" user, so if you set it to yes it should work as expected.
Mark Wing
· 9108 		Mark Wing
Friday, April 17, 2009, 2:16:23 PM