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Show resolution time

web-app

Hi to all,
is it possible to automatically show resolution time for each issue on a particular change status, for example,.calculate resolution time when issue is update from "assign" to "in progress" status

Now I saw that only way is to set time with "time registration" function.
Is it possible to set SLA parameters for an issue and then show relative resolution time?

Best regards,
Vdivine


vdivine
· 1
vdivine
Replies (3)
helpful
0
not helpful

Are you looking for the time it took to move between statuses? Or from issue creation to when the issue is closed? 


Saar Cohen
· 5000
Saar Cohen
helpful
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not helpful

Hi SaarCohen.
I'm looking for the time took to move between statuses but with a predefined logic calculation.
Example.
I would exactly  know the time spent by my developers to solve a specific issue subject to a specific SLA (Service Level Agreement).
An Issue, with 3 days of SLA(value specified by our customer) is created by our customer so start in "Assign" status on 19/01/2009.
On 20/01/2009 my developers works on issue and updates it's status to "In progress" status--> Perfect, all ok because two days remains to be out of SLA. Good, my developers works fine!We still have two days

Instead, if my developers updates the issue to "In progress" status and works on it on 24/01/2009, 4 days has passed from the "Assign" date (20/01/2009) and we are out of SLA(3 days limit). Warning,   our activity couldn't be payed by our customer.

I hope to be clear.

Best regards,
Vdivine



vdivine
· 1
vdivine
helpful
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Unfortunately, this is not possible "out of the box".

The way Gemini works is by entring estimated time and logging time against an issue. But as I understand this, your SLA says that you have to finish the issue within then next X days (no matter how many hours are spent on it), correct?

If so, you could write a custom application using Gemini web services to query for such information using the issue history which shows any changes (including status changes) and the date of the change.


Saar Cohen
· 5000
Saar Cohen