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Error when some users attach zip files?

web-app

My users are reporting that when creating a ticket and attaching a zip file, they are getting an "insufficient user rights" error and being redirected back to main page. Attaching pictures does not cause the issue.

Is there a known issue for this?

mmatos
· 1
mmatos
Replies (2)
helpful
0
not helpful

Not that we know of. Does it happen all the time? Which version of Gemini?

Can they please try on our site: http://gemini.countersoft.com/default.aspx?TST?

 


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

3.5.4. Turns out that it was a configuration issue - it only happened sometimes - I determined it was only  happening when the zip upload was taking a long time and probably hitting the httpruntime executiontimeout. The error message is very unintuitive, but seems to be resolved now after increasing the executiontimeout.


mmatos
· 1
mmatos