Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Updating license with ClientPortal?

web-app

Pretty cool.  Tried logging in to update our license, got this.

 

Server Error in '/' Application.

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace: 

[NullReferenceException: Object reference not set to an instance of an object.]
   CounterSoft.Bench.ClientPortal.Security.Login.Login1_Authenticate(Object sender, AuthenticateEventArgs e) in D:\Code\Bench\trunk\CounterSoft.Bench.ClientPortal\Security\Login.aspx.cs:24
   System.Web.UI.WebControls.Login.OnAuthenticate(AuthenticateEventArgs e) +108
   System.Web.UI.WebControls.Login.AttemptLogin() +115
   System.Web.UI.WebControls.Login.OnBubbleEvent(Object source, EventArgs e) +101
   System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) +37
   System.Web.UI.WebControls.Button.OnCommand(CommandEventArgs e) +118
   System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) +166
   System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) +10
   System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +13
   System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +36
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1565

Version Information: Microsoft .NET Framework Version:2.0.50727.3603; ASP.NET Version:2.0.50727.3082

englea
· 1 		englea
Monday, February 22, 2010, 3:49:21 PM
Replies (4)
helpful
0
not helpful

I presume you are referring to the client portal. If so, you'll get this when the user doesn't exist.

Please contact sales at countersoft dot com
Mark Wing
· 9108 		Mark Wing
Monday, February 22, 2010, 3:55:56 PM
helpful
0
not helpful

[quote user="MarkWing"]I presume you are referring to the client portal. If so, you'll get this when the user doesn't exist. Please contact sales at countersoft dot com[/quote]  yeah...like the post says.  sorry man, just kind of obvious.

 

[quote user="MarkWing"]you'll get this when the user doesn't exist[/quote]

there couldn't be a page that says:  "users doesn't exist" or something?  I'm hoping you all haven't taking this style of coding practice with the new version of Gemini.

 

just keeping you on your toes...still think Gem is a pretty good product.  although, I used to think it was a great product.  food for thought.

 

thanks!
englea
· 1 		englea
Monday, February 22, 2010, 4:37:16 PM
helpful
0
not helpful

Yes, saw that after I clicked post.... Gemini is coded to a much higher standard :)

May I ask why you have downgraded Gemini's score?


Mark Wing
· 9108 		Mark Wing
Monday, February 22, 2010, 4:40:24 PM
helpful
0
not helpful

the unknown issue we're currently experience from the other post that's running...it's forcing a lower score (think of it like a credit score I guess)  :)

2.x, great, fast.  3.0, slow, muddy, better features though.  3.5, way faster, better features, but for us, has some weird issue that I still think is related to the Outlook add-on.  Integrate a Kanban system into it and you've probably got a finished product.  Too many features though can break ya.

glad to hear gemini is coded to a higher standard.  :) 


englea
· 1 		englea
Monday, February 22, 2010, 4:45:45 PM