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Scheduler does not work - throws errors

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To try and solve the annoying email blasting problem, i've installed the scheduler service. Installed fine on the server, event log tells me all is well but when I enable it in Gemini I get lots of event log errors, a couple are shown below:

System.Xml - There is an error in XML document (1, 6). -    at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle)
   at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
   at CounterSoft.Gemini.Commons.GeminiHelper.GetIssueEN(Byte[] abData)
   at CounterSoft.Gemini.Scheduler.EmailAlertsProcess.ProcessIssueAlerts()

System.Xml - There is an error in XML document (1, 6). -    at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle)
   at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
   at CounterSoft.Gemini.Commons.GeminiHelper.GetIssueEN(Byte[] abData)
   at CounterSoft.Gemini.Scheduler.EmailAlertsProcess.MakeAlertMessage(IssueEN issue, IssueCommentEN lastComment, ArrayList changeLog, IssueAlertEN alert, IssueWatcherEN recipient, String language)


I then proceed to get a series of blank emails from Gemini

Any ideas what the fix is, would really like this?

Simon

SimonASE
· 1
SimonASE
Replies (8)
helpful
0
not helpful

Which version of Gemini and which version of the scheduler are you running?

Are there any errors in the Gemini log?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Hi,

Build 1955 of Gemini, version of the scheduler is the one on the site dated 12th May. No errors in Gemini log.


SimonASE
· 1
SimonASE
helpful
0
not helpful

Is this an uogare or a 3.0 clean install?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

upgrade


SimonASE
· 1
SimonASE
helpful
0
not helpful

Can it be that you have old alert data in the gemini_issuealerts table?

How many records in there?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Well there is data in there, not sure if old but 522 rows


SimonASE
· 1
SimonASE
helpful
0
not helpful

I suspect it is old data as 522 updates in less than a week does not seem possible to me.

Can you backup the data into another table and truncate the current one, update an issue.

Does it work?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Yup that seems to have resolved it - got a single notification through when I updated the issue and no errors in the event log

Thanks

Simon


SimonASE
· 1
SimonASE