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Issue Sorting - which issues should be handled first

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Hi Countersoft,

In using your product (Gemini 3.0.4 - build 2026) we have come across some features, that we are missing, which would be more than nice to have.
We are a development company who customize content management systems for our clients and we use Gemini for support requests, issues and requests for new features. In doing so we lack the possibility to sort/priorities the issues and for the client to do the same. As it is now, we could have a long list of issues from a client with tree-four types of issues, different priorities (low, medium and high) and severity (Trivial, Minor, Major or Critical).
The client often wants/(lacks) the ability to sort the order in which he/she wants the issues handled - this is especially apparent with a list of new features. It could be done by using startdates, but this isn't sufficient as it lacks a kind of critical path feature.

It would be nice that have a sort order for the issues and maybe even the possibility to drag and drop the issues (on the issue list) to indicate in which order they should be handled and not when they have been revised.

I hope this makes sense and that it is something you would consider, as it a request from many of our clients.

mch
· 1
mch
Replies (2)
helpful
0
not helpful

I think what you are asking for is to assign a sequence number to each issue for a particular customer.

Correct?


Harvey Kandola
· 212
Harvey Kandola
helpful
0
not helpful

Yes, more or less yes. And these numbers should act as the new default sort order instead of the date the issues has been revised.


mch
· 1
mch