Insufficient user rights when upgrading to 3.0.1 from 2.2.6
I've seen several posts on this topic, but they usually don't have a solution that works for me.
I upgraded from 2.2.2 to 2.2.6 and then upgraded to 3.0.1.
The upgrade to 2.2.6 went smoothly and everyone was still able to work.
The upgrade to 3.0.1 was a disaster and I had to back out the upgrade.
Here's the problem.
The upgrade scripts run with out any issues and I followed the directions to the letter.
When my users reassign an issue back to the original poster, they get:
Insufficient user rightsand the issue is untouchable from that point on.
I had them try assigning it back to the sender and themselves and that worked fine -- unfortunately, this is an unacceptable solution (or even workaround) for our company.
The only message in the System Log is:
SendToHome() invoked 02/06/2008 11:23:22
Which doesn't really mean anything to me.
I looked at the 3.0.1 patch -- it doesn't have anything different from the 3.0.1 scripts, so that doesn't work for me.
Please, any help would be wonderful!!!
Thanks
Paul.
mcswap1
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Monday, June 2, 2008, 5:25:59 PM |