Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Ajax controls don't move in upgrade to 3.6.0 to 3.7.x

web-app

Hello, I've tried upgrading from 3.6.0 to both 3.7.0 and 3.7.2 and have hit an issue in both attempts. Both times after I upgrade, it seems as though all of the Ajax controls stop working. Specifically, when I mouse over any of the top items (Administration, for example), or when i click on any of the previously editable fields in the issues list, nothing happens. Additionally, when I click on an issue, and then click on any of the meta data to edit, nothing switches to an edit box. Looking at teh system log, there are no errors. The upgrade path I've taken is the same as always in that I copy over the contents of the WebApp directory, run the three DB scripts, and finish up with an iisreset for good measure.

Any ideas?
saubin
· 1 		saubin
Tuesday, October 5, 2010, 1:59:35 AM
Replies (4)
helpful
0
not helpful

Did you use the new web.config file?
Please check that the js folder contains javascript files.
Did you try another browser / clearing the cache?
Mark Wing
· 9108 		Mark Wing
Tuesday, October 5, 2010, 10:12:39 AM
helpful
0
not helpful

The new web.config was put in place; the only change made was to the DB connection string. I verified that the JS folder did contain javascript files (33 to be exact). Tried both Chrome and Firefox; same result.
saubin
· 1 		saubin
Tuesday, October 5, 2010, 3:31:12 PM
helpful
0
not helpful

Please send an email to support at countersoft dot com. We will arrange a remote session to see if we can resolve the issue.
Mark Wing
· 9108 		Mark Wing
Tuesday, October 5, 2010, 3:35:05 PM
helpful
0
not helpful

Figured it out, and you had it with the cache clearing. I remembered that I had previously visited Gemini in both browsers, so I did another attempt at the deployment, cleared the cache, and everything seemed to work. I've had a few users with the same issue, but giving them this advice helped. Appreciate the advice!
saubin
· 1 		saubin
Tuesday, October 5, 2010, 5:55:10 PM