Gemini 3 - Cannot see issues that have been raised by another user

web-app

Hi,

Gemini version 3.0.0 build 1955.

When I create an issue as one user and set its visibility to Everyone only I can see it within gemini. Othre users logged onto the system cannot see the issue in their menus.

I have made sure that everyone is in the Everyone global group and that this group has all permmission in the Default Security Scheme.

Any one got any ideas?

Cheers

Bob

RobertRichardson · 1
Tuesday, May 20, 2008, 11:34:08 AM

Replies (5)

Check in Admin --> Security Settings --> General. Is the help desk mode setting NOT set to a group?

Harvey Kandola · 212
Tuesday, May 20, 2008, 12:10:09 PM

Firstly, thanks for your prompt reply.

No. The "Portal Mode User Group" field is set to nothing.

RobertRichardson · 1
Tuesday, May 20, 2008, 1:12:57 PM

Bob,

Double check that all users belong to both Everyone and Everyone Authenticated groups.

Harvey Kandola · 212
Wednesday, May 21, 2008, 10:58:01 AM

Hi Harvey,

All users are members of:

Developers
Gemini Administrators
Everyone (Authenticated)
Everyone

Some further information that may be of use. We have just three users all three are members of the groups listed above. I created an issue as Fred and another issue as George. Both issues are now assigned to Jane. If Jane logs in she can see both issues. Fred and George can only see their own issues.

Thanks

Bob

RobertRichardson · 1
Thursday, May 22, 2008, 4:39:50 PM

Hi Bob,

Can you send us your Gemini database? Either email to support or send me private message and I will send you upload instructions.

Harvey Kandola · 212
Friday, May 23, 2008, 1:03:04 PM

Gemini Community Support Site

Gemini 3 - Cannot see issues that have been raised by another user