Can you please check the windows application event viewer for scheduler errors? Also, can it be that you have more than 1 scheduler installed?

There is only one scheduler installed. But I noticed something strange:

I Windows Task Manager there is permanently running one instance of Scheduler. Time to time there appears a second instance of scheduler. It runs for cca 3 seconds and after that it disappears. Very strange...

In Event Viewer I found these records repeating with the period of 1 minute:

4:51:36 PM
CounterSoft Gemini Commons version 3.5.3.2390.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

4:51:36 PM
CounterSoft Gemini Scheduler version 3.5.3.2390.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

4:51:37 PM
http://airforceone/gemini
Configured to process Gemini email alerts.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The 2nd instance appearing is normal. Nothing to worry about.

Are the emails all identical? Do you receive 3 copies for every alerts or is it just for comments?

Emails are identical. We receive them for every alerts. Sometimes 2 copies, sometimes 3 copies, sometimes 6 copies.

Can it be that you have another user with the same email address?

Are the emails sent at the same time or in intervals?

[quote user="MarkWing"]Can it be that you have another user with the same email address?[/quote]
I think it can't. There are many users that receive copied emails.

[quote user="MarkWing"] Are the emails sent at the same time or in intervals?[/quote]
It seems it is in interval of 1 minute. It is the same interval as defined in Administration - SMTP configuration.

Can you please make sure that you have enabled "all verbs" for the ASHX file handler in IIS for the Gemini site?

See

As for setting the all verbs, please see the scheduler guide: http://www.countersoft.com/downloads/v35/docs/GeminiSchedulerGuide.pdf page 8 (section 5.1)

That is the only issue we can think of if the alert keeps coming back.

[quote user="MarkWing"]Can you please make sure that you have enabled "all verbs" for the ASHX file handler in IIS for the Gemini site?[/quote]

Yes, I'm sure. I already set up it while troubling with similar issue: http://community.countersoft.com/forums/thread/11963.aspx

See my screenshots of computer management:

http://www.reliance.cz/temp/gemini/IIS-ashx-1.png
http://www.reliance.cz/temp/gemini/IIS-ashx-2.png
http://www.reliance.cz/temp/gemini/IIS-ashx-3.png

Can you please stop the shceduler service, look at the gemini_issuealerts table and note the alert ids (no need for all of them).

Start the service and you should see that records are deleted from the table.

Can you please confirm?

I just tried to change Interval in Administration - SMTP configuration back to 5 minutes and now there are no copied email alerts. That's good, but we need to have faster alerts. So this is a temporary solution for me.

Is it a bug?

Can somebody else try to change this interval to 1 minute and check email alerts?

Thank you.

[quote user="MarkWing"]

Can you please stop the shceduler service, look at the gemini_issuealerts table and note the alert ids (no need for all of them).

Start the service and you should see that records are deleted from the table.

Can you please confirm?

[quote user="stepand76"][quote user="MarkWing"]

Can you please stop the shceduler service, look at the gemini_issuealerts table and note the alert ids (no need for all of them).

Start the service and you should see that records are deleted from the table.

Can you please confirm?

And did you get a duplicate alert?

Sorry, I must corret it:
I tried it with 5 minut SMTP interval. I didn't receive duplicate alert.

I tried the same with 1 minute interval for the two times. First time it was OK, I received one email alert. Second time I received two alerts...

While testing I noticed something strange: When I already received the email alert then in the same moment was the record still in the table. Is it normal?

We send the alert and then delete it so you might find the record there for a second or 2 after.

I wonder if you can test it with 2 minutes interval, to see if the interval is the issue.

[quote user="MarkWing"]We send the alert and then delete it so you might find the record there for a second or 2 after.[/quote]

I saw it after cca 15 seconds.

[quote user="MarkWing"]I wonder if you can test it with 2 minutes interval, to see if the interval is the issue.[/quote]

It works for me with 2 minutes interval.

IMHO it is related to interval.

OK, I set it to 2 minutes and let it for a week and we will see. Thank you for you support.

Would you mind reporting back with ok / failure next week?

I will let you know.