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Automatic user identifiaction through Scheduler Service

web-app

We have successfully configured Scheduler Service to create issues from emails. The problem is that emails are without the sender information, so we don't know where the request came from.

Is it possible to configure Scheduler Service in a way, to determine Gemini user from senders email address and set the Reported By field to that particular user? Or at least to dump the email header (sender, timestamp, ...) into issue description.

sskrlj
· 1
sskrlj
Replies (1)
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Commercial license users have got access to the scheduler source code and can customise it as they see fit.

At the moment the from address is static. However, it is quite easy to change this to use the reported by user's email.

 


Mark Wing
· 9108
Mark Wing