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we'd like to enable a workflow in Gemini like as follows:

1. Any user creates an issue/ticket

2. Issue gets status "to be assigned" and "assignee" gets an e-mail which informs assignee to assign a ticket

3. Assignee assigns the ticket to an employee and employee gets an e-mail about the new ticket.

How is this possible?

· 1
Replies (1)
not helpful

  1. Assign a default security scheme that allows issue creation for the project in question
  2. You will have to write a plugin code that will listen to the issue created event and send an email or amend the scheduler service (source code provided for commercial license users).
  3. Set auto alert for issue resource from Administration -> Notifications.

Saar Cohen
· 5000
Saar Cohen