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Clients can't change the Status and Resolution?

web-app

Some users can't change the Status or Resolution fields after the ticket has been changed to particular Statuses or Resolutions.

For example, once it changes to Closed they can't set it to Reopened. As an Admin I can change it but I need them to change the value too.

I gave the appropriate Project Group ("Clients") full "Issue Administration" permissions in the project's Security Scheme. No luck. I have tried every possible (except obviously the correct one) combination of settings but to no avail.

Help
gsilvano
· 1 		gsilvano
Tuesday, March 9, 2010, 12:56:05 AM
Replies (2)
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Please check that the issue workflow is allowing these users (group) to move from the reopened status.
Edit the workflow and the Reopened status and make sure that the user group is selected.
Mark Wing
· 9108 		Mark Wing
Tuesday, March 9, 2010, 9:16:58 AM
helpful
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Thanks, that was it. Never even noticed the groups in the listbox at the top of that page.
gsilvano
· 1 		gsilvano
Tuesday, March 9, 2010, 10:29:07 AM