Creating comments and issues from emails is an easy task with the GMBP (Gemini MailBox Processor). It reads emails, imports them into it's database, and then creates comments or issues as required.

It is highly configurable and will attempt to match the correct Issue Type, Component etc. It can create users automatically in Gemini, so useful for Help Desk solutions.

It will handle Out of Office replies, and truncate long emails as desired. Removing those legal disclaimers saves a lot of space!

For a full feature rich solution to add mail box processing to your Gemini, please visit www.mailboxprocessing.com for more details and free, no obligation trial to see just how good it is.