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Enriching 'Issue Links' functionality

web-app

Hello,

 

Just installed Gemini and its an incredible productiviyt tool.

We use it to track our service call/complaints in the following way:

Defined 2 projects (databases) - 'Complaints' & 'Bugs'

Upon each customer complaint I open Issue in the 'Complaints' project.

When the compaint is resolved I LINK it (outbound) to an issue (=bug) in the  'Bugs' project (this was I can relate multiple complaints to specific known system bug).

It could be very beneficial if :

1. Issues list could be customized to display these links (for each issue)

2. This 'Issue links' field will be displayed in the 'printer friendly' and 'Excel' views (+link's direction).  This way one can generate customer calls statistics (how many complaints by each bug type) by filtering (in Excel) the 'bugs' project according to the 'Issue links' field.

 

It would be grrreat if this change could be incorporated into the upcoming version 2.1

 

Many thanks for a splendid tool.

 

Eyal
eyalasko
· 1 		eyalasko
Wednesday, February 7, 2007, 10:28:59 AM
Replies (4)
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In version 2.1, we have full detials export for the issues page: http://beta.countersoft.com

Does it help?
Mark Wing
· 9108 		Mark Wing
Wednesday, February 7, 2007, 4:31:23 PM
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Thanks for your prompt response.

 

Unfortunately I couldn't find any way to view links in the Excel report or other views.

(it seem that the customization screen is the same as before and so are the field in the Excel file)

 

Thanks again
eyalasko
· 1 		eyalasko
Wednesday, February 7, 2007, 5:12:24 PM
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Yes, my mistake.

We will look into this.
Mark Wing
· 9108 		Mark Wing
Friday, February 9, 2007, 9:20:18 AM
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Thanks.

 

This way Gemini could become also a statistical report tool on top of being an excellent issue tracker, work time logger, reource manager and organizational procedurs organizer.

 

Looking forward to next version.
eyalasko
· 1 		eyalasko
Friday, February 9, 2007, 9:57:59 AM