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Issue Status Post States not being enforced.

web-app

I noticed that some tickets that were being reopened were being set to status other then reopened.  So I tested it out and sure enough I can select any of the status'.

Do I have something configured wrong or is this a bug?

Thanks

SystemIdleProcess
· 1
SystemIdleProcess
Replies (8)
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Check your reopened status' post and pre states.


Saar Cohen
· 5000
Saar Cohen
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4 Closed CLOSED Assigned
In Progress
Ready to Test
Ready to Release
Waiting Confirmation
Planned
Monitoring
Reopened
5 Reopened Closed
Assigned
In Progress
Ready to Test
Ready to Release
Waiting Confirmation
Planned
Monitoring
Closed


SystemIdleProcess
· 1
SystemIdleProcess
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You enabled all statuses as post states of reopend.

These are the defaults:

4 Closed CLOSED In Progress
Reopened
Edit Move Up Move Down 5 Reopened In Progress
Closed
Edit Move Up


Saar Cohen
· 5000
Saar Cohen
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I think maybe I didn't explain the problem well.  The problem is not with post-status of Reopened but of Closed.  From closed I only want the user to be able to choose Reopened but currently they are able to choose whatever they like.


SystemIdleProcess
· 1
SystemIdleProcess
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Set Reopened as the only pre state and no post states (all for cloesed)


Saar Cohen
· 5000
Saar Cohen
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That worked but it doesn't make sense to me why.  Pre Status are status' that come before said status.  And Post Status are status' that come after said status.  I'm so very confused. :)


SystemIdleProcess
· 1
SystemIdleProcess
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The PRE / POST seperation is for display purpose only. ie. where to display the status in the combo so for in progress you will have open as pre and closed as post and in the combo it will show: open / in progress / closed. 

The combination of the PRE and POST states is the statuses you will see.


Saar Cohen
· 5000
Saar Cohen
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OK, I understand now.  I was over complicating things.

Thanks


SystemIdleProcess
· 1
SystemIdleProcess