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Problems with Scheduler Service

web-app

Hi,

I´ve installed Gemini 2.2.0 last year on our Windows 2003 SBS Server (SQL 2000). I´ve used the Gemini Scheduler and everything works fine until yesterday. The scheduler service posts the following warnings and errors in the eventlog and doesn´t send a mail:

 

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Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 18.01.2008 10:04:11
Event time (UTC): 18.01.2008 09:04:11
Event ID: 47f23e4f78da41448cb9e05833450e0d
Event sequence: 8
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1/Root/Gemini-1-128451206066618750
    Trust level: Full
    Application Virtual Path: /Gemini
    Application Path: C:\Programme\CounterSoft\Gemini Project Issue Tracking\WebApp\
    Machine name: SERVER01
 
Process information:
    Process ID: 2044
    Process name: w3wp.exe
    Account name: NT-AUTORITÄT\NETZWERKDIENST
 
Exception information:
    Exception type: ArgumentException
    Exception message: ' ', hexadecimal value 0x01, is an invalid character.
 
Request information:
    Request URL: http://localhost/gemini/webservices/IssuesWS.asmx
    Request path: /gemini/webservices/IssuesWS.asmx
    User host address: 127.0.0.1
    User: 
    Is authenticated: False
    Authentication Type: 
    Thread account name: NT-AUTORITÄT\NETZWERKDIENST
 
Thread information:
    Thread ID: 1
    Thread account name: NT-AUTORITÄT\NETZWERKDIENST
    Is impersonating: False
    Stack trace:    at System.Xml.XmlConvert.VerifyCharData(String data, ExceptionType exceptionType)
   at System.Xml.DocumentXmlWriter.WriteString(String text)
   at System.Xml.XmlWellFormedWriter.WriteString(String text)
   at Microsoft.Web.Services3.Xml.XmlWrappingWriter.WriteString(String text)
   at Microsoft.Web.Services3.Xml.XmlWrappingWriter.WriteString(String text)
   at System.Web.Services.Protocols.Soap11ServerProtocolHelper.WriteFault(XmlWriter writer, SoapException soapException, HttpStatusCode statusCode)
   at System.Web.Services.Protocols.SoapServerProtocol.WriteException(Exception e, Stream outputStream)
   at System.Web.Services.Protocols.WebServiceHandler.WriteException(Exception e)
   at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()
   at System.Web.Services.Protocols.SyncSessionlessHandler.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
 
 
Custom event details:

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.

---------------------------------------------------------

 

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System.Web.Services - The request failed with the error message:
--
<html><head><title>Object moved</title></head><body>
<h2>Object moved to <a href="/gemini/Error.aspx?aspxerrorpath=/gemini/webservices/IssuesWS.asmx">here</a>.</h2>
</body></html>

--. -    at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at IssueServices.GetIssue(Int32 projectID, Int32 issueID)
   at CounterSoft.Gemini.Scheduler.EmailAlertsProcess.ProcessIssueAlerts()

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.

---------------------------------------------------------

 

Before the errors occured I´ve changed nothing in the configuration. After this I´ve installed the latest scheduler service and updated the Gemini Installation to 2.2.6 (with the patch file). So now the errors still exists.

Can anybody give me a hint how to solve this problem?

Best Regards

Rainer

Rainer
· 1
Rainer
Replies (3)
helpful
0
not helpful

This error usually occurs when an issue comment or description contains a suprious character.

Look at the first entry (sort by id) in the issuealerts table, this should be the one to delete.


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

Hello Mark,

this works. Thanks you. But this behaivour is really strange because no one (the administrator) gets an information that no mail was send. That is really awful.

The invalid character was copied from a mail into an issue. I think the issue comment must be parsed for an invalid character to avoid such problems or the Scheduler service should ignore the invalid character.

Best Regards

Rainer


Rainer
· 1
Rainer