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Error encountered processing template file: IssueStatusChangeSubjectLine.vm

web-app

Hi,

Today I'm getting a lot of messages likes this:

390031 15-11-2010 18:21:41 Debug Gemini Error encountered processing template file: IssueStatusChangeSubjectLine.vm

390030 15-11-2010 18:21:41 Error Gemini Object reference not set to an instance of an object. at Commons.Collections.LRUMap.IndexOf(Object key) at Commons.Collections.LRUMap.MoveToMRU(Object key) at Commons.Collections.LRUMap.getItem(Object key) at NVelocity.Runtime.Resource.ResourceCacheImpl.get(Object key) at NVelocity.Runtime.Resource.ResourceManagerImpl.GetResource(String resourceName, ResourceType resourceType, String encoding) at NVelocity.Runtime.RuntimeInstance.GetTemplate(String name, String encoding) at NVelocity.App.Velocity.GetTemplate(String name) at CounterSoft.Gemini.Business.Alerts.MailPlugin.MakeTemplateNVelocity(IssueEventArgs args, String templateFile)

and the mail that the user received doesn't have a title.

It worked fine until today. And we haven't changed anything.

I tried a ISS restart, but the error continue, what should I try next?

Version: v3.6.1 Build 2571 with mail plugin

Thanks.

jsaraiva
· 1
jsaraiva
Replies (2)
helpful
0
not helpful

Did you change the file at all?
Please try and recycle the application pool, this should solve the issue (note that upgrding to the latest will solve it).


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

No, I haven't changed the file at all.

I recycled the app pool just now, and apparently solved the problem, unless for now.


jsaraiva
· 1
jsaraiva