Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Add comments in some issues

web-app

Hi,

I have one strange situation, in one of my projects in some of the issues (it doesn't happen in all the issues), if I clicked in 'Comment' the comment page opened (/Gemini/Issue/Comment.aspx?ID=7347&PROJID=7), I add the text, clicked in 'Create', the page do a postback, but doesn't add the comment, and remains in the comment page.

I have done a SQL Profile in database and I haven't any "insert into geminiissuecomments ...". In another issues of the same project, and in anothers projects I have in SQL Profile the 'insert into geminiissuecomments ...'

I can't determine a pattern - I don't understand in which situations works or not.

As a workarround if I clicked in '[+]' link instead of 'Comment' link, it open a popup with less field and the comment are always added.
jsaraiva
· 1 		jsaraiva
Thursday, January 14, 2010, 4:22:43 PM
Replies (3)
helpful
0
not helpful

Please check you project default values. We have introduced comment visibility scheme scheme for issue types. It seems like the visiblity scheme hides a field that is required.
Mark Wing
· 9108 		Mark Wing
Thursday, January 14, 2010, 4:25:44 PM
helpful
0
not helpful

For test propose, I added default values to required fields of that project, they appear when I tried to add the comment (I changed the visibility schema of comments) but the problem remains.

But I think that doesn't explain why it work with some issues and doesn't with anothers of the same project.

I wanted that the field is required when I add the issue, not when I add one comment and in some cases I can't add a default value for custom fields, for example I have a date that is required but if I add a default value link NOW, the users always use that and don't change to the correct date.
jsaraiva
· 1 		jsaraiva
Thursday, January 14, 2010, 5:31:42 PM
helpful
0
not helpful

I believe you have sent us your database, please send support the detials of the project and we will test this.
Mark Wing
· 9108 		Mark Wing
Friday, January 15, 2010, 10:00:12 AM