Can you please run DebugView and send us the output (from both machines)?
http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx

Hello & Thanks!

One machine is working now. I disabled anonymous access as outlined in your add-on manual. Suggest to add this tip to the "Post install" steps in the installation manual - at least a reference. We are using x64 - so the screen shot feature (the main reason for trying it out) crashes. Pre-releaes, updates or fixes are highly welcome :-)

The other machine (mine) shows nothing in debugview. Just a crash immediately after starting Gemini Desktop. On the working machine debugview shows output.

The machine itself is a newly installed 7 Ultimate, with office und some visual studio express installations.

Gemini 3.7, which is due out soon, will support 64bit screen capture.

As for the crash, can you please check the windows application log (event viewer) for errors?

Maybe it helps....

Fault bucket 1045366977, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 0

Problem signature: P1: TXSMCGLPITFQH235JXU24AXC15J2FEET P2: 3.6.4.2630 P3: 4b9f5ea5 P4: CounterSoft.Gemini.Client.Desktop P5: 3.6.4.2630 P6: 4b9f5ea5 P7: de P8: 0 P9: System.NullReferenceException P10:

Attached files: C:\Users\XXXXXX\AppData\Local\Temp\WER282D.tmp.WERInternalMetadata.xml

These files may be available here: C:\Users\XXXXXX\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrashTXSMCGLPITFQH23583a7157cc3b8490d6357bb3a65ee83f30e35f19_17f82a20

Analysis symbol: Rechecking for solution: 0 Report Id: 4610b9d4-6a4c-11df-95d0-002170e6e8b4 Report Status: 0

• Provider

  [ Name] Windows Error Reporting

• EventID 1001

  [ Qualifiers] 0

  Level 4

  Task 0

  Keywords 0x80000000000000

• TimeCreated

  [ SystemTime] 2010-05-28T11:29:28.000000000Z

  EventRecordID 5638

  Channel Application

  Computer XXXXXXXXX

  Security

Can you please check if the files exist?
"
C:\Users\XXXXXX\AppData\Local\Temp\WER282D.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\XXXXXX\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrashTXSMCGLPITFQH23583a7157cc3b8490d6357bb3a65ee83f30e35f19_17f82a20
"

Also, try and run it as administrator.

Admin does not help. (Comaptibility mode does not help too).

If you need the files I can send them to you

Your private email please?

Thanks

Ok. See private message

Hi!

Have you received my PM? Any news?

Received, thanks. Devs still looking into it. Will let you know as soon as we know.
Did you try to run it as admin?

Good morning!

Yes - I tried admin as well as various compatibility settings. Without success.

But I would like to postpone this request. I'll wait for 3.7. At the moment I am quite satisfied with the new web-GUI of 3.6.5. Fulfills all of my requirements (except file/screen-shot upload). Good work!